SmallBizGenius Analysis
Malwarebytes earns generally positive feedback for its effective malware protection and user-friendly interface. However, some customers report issues with customer support and subscription management.
Category Breakdown
Scores based on analysis of 268 recent reviews
Effectiveness of Protection
8.5/10Many reviewers praise Malwarebytes for its effectiveness in protecting their devices from malware and viruses. They often cite instances where the software detected and removed threats that other antivirus programs missed, leading to a sense of security and peace of mind.
55 reviews mention thisCustomer Support
5.5/10A significant number of reviewers express dissatisfaction with Malwarebytes' customer support. Common complaints include slow response times, unhelpful or confusing instructions, and difficulty reaching a live agent for assistance.
25 reviews mention thisEase of Use
8.0/10Many users appreciate Malwarebytes' user-friendly interface and easy navigation. They find the software simple to install, configure, and use, even without extensive technical knowledge. Reviewers also like that it runs quietly in the background without being intrusive.
20 reviews mention thisSubscription & Billing Issues
4.0/10Several reviewers report problems with Malwarebytes' subscription and billing processes. These issues include difficulties canceling subscriptions, unexpected auto-renewals, and confusion regarding account activation and management.
15 reviews mention thisValue for Money
7.0/10A number of users consider Malwarebytes to be a good value for the protection it provides. They appreciate the reasonable pricing and the peace of mind that comes with knowing their devices are secure. Some reviewers also mention that Malwarebytes is less expensive than other antivirus solutions.
10 reviews mention thisDevice Compatibility
6.0/10Some reviewers mention using Malwarebytes on multiple devices, including computers, smartphones, and tablets, and appreciate its cross-platform compatibility. However, one reviewer notes that the program is apparently no longer compatible with Amazon Fire tablets.
5 reviews mention thisPros & Cons
What Customers Love
"I didn't realize how effective this program is until I used the free trial. It completely protected my device from unwanted threats."
"I like the ease of installation and the scan that takes place with each restart of the computer and phone."
"The number one thing I like about Malwarebytes is it runs quietly and doesn't constantly notify me of things I'm not interested in. It just works and does so without interfering with me."
"It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos..."
"I appreciate that it covers all my devices and gives me updates on malware that it has uncovered."
Common Complaints
"Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window."
"I asked that my auto renewal be cancelled and have yet to receive an acknowledgment."
"Just paid for 1 year subscription and now it will not activate and the help page does not help me fix it."
"It has been great for me, and I always keep Malwarebytes. I have not had a problem as yet with Malwarebytes the only thing I did notice before was it started blocking sites that I would visit for co..."
"Apparently your program is now unacceptable to Amazon fire tablets"
Common Questions About Malwarebytes
Answers derived from customer review patterns
Is Malwarebytes legit and trustworthy?
Based on the reviews, Malwarebytes is generally considered a legitimate and trustworthy antivirus solution. Many users report long-term satisfaction with the software's ability to protect their devices from malware and viruses. However, some reviewers have raised concerns about customer service responsiveness and billing practices, suggesting that potential customers should carefully review subscription terms and be prepared for potential support delays. While the majority of users appear to trust Malwarebytes, it's important to weigh the positive feedback against the reported issues before making a decision.
Based on 45 reviewsDoes Malwarebytes have good customer service?
Customer service is a point of contention in Malwarebytes reviews. While some users praise the support team for their helpfulness and timely responses, a significant number of reviewers express dissatisfaction with the level of support they received. Common complaints include slow response times, difficulty reaching a live agent, and unhelpful or confusing instructions. This inconsistency in customer service experiences suggests that while some users may have positive interactions, others may encounter challenges when seeking assistance.
Based on 25 reviewsIs Malwarebytes worth it for small business?
Malwarebytes can be a worthwhile investment for small businesses seeking affordable and effective cybersecurity protection. The software's ease of use and comprehensive features make it a suitable option for businesses without dedicated IT staff. However, small business owners should be aware of the reported issues with customer service and subscription management. If reliable and responsive support is critical, businesses may want to consider alternative solutions or factor in the potential for support delays when evaluating Malwarebytes.
Based on 30 reviewsWhat devices are compatible with Malwarebytes?
Malwarebytes offers protection for a variety of devices, including PCs, Macs, Android smartphones and tablets, and iOS devices like iPhones and iPads. This cross-platform compatibility allows users to protect all of their devices with a single subscription. However, one reviewer noted that Malwarebytes is apparently no longer compatible with Amazon Fire tablets. Users should verify compatibility with their specific devices before purchasing a subscription.
Based on 5 reviewsHow effective is Malwarebytes at blocking threats?
Many reviewers attest to Malwarebytes' effectiveness in blocking threats, highlighting instances where it detected and removed malware that other antivirus programs missed. Users appreciate the software's proactive approach to security, with regular updates and scam warnings to keep them informed about the latest threats. The general consensus is that Malwarebytes provides a strong layer of protection against a wide range of online threats, contributing to a safer online experience.
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